An official website is a key component for touristâ??s decision-making processes. Official\nwebsites transmit confidence to the user, since they are managed by government entities. It\nis important that they are of quality with regard to the contents available, but also with\nrespect to other aspects such as efficiency, functionality and usability.\nAlthough, it is difficult to make a systematic and complete evaluation on websites, they are\nof quality due to their diversity of functionalities, which make them complex to analyses.\nMany studies have proposed new website evaluation frameworks and criteria.\nThe main objective of this paper is to analyse Portugal and Spain tourism official websites,\nusing one model to evaluate tourism websites and a qualitative method approach in order to\nassess the quality of the respective websites and to identify possible improvements.
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